MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission “driven by passion” is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success.
As MEI USA continues to evolve and grow the business across North America, we are seeking highly motivated individuals to join our team as Senior Field Service Technicians.
An ideal candidate will travel to install the machines, train our customers, perform preventive maintenance, and provide technical support to customers in the USA, Canada, and Mexico. We are looking for candidates who are passionate about machinery and mechanics and are ready to join our team of technicians.
Field Service Technician Responsibilities
- Perform machine installation, preventive maintenance, and training at the customer site.
- Identify, troubleshoot, diagnose, and resolve customer/equipment issues.
- When not travelling, provide technical remote support to customers.
- Maintain a high degree of professional customer service for all customer interactions.
Why Work for Us?
- “Driven By Passion.” We empower people with a strong skillset who are motivated, ambitious, and have an excellent work ethic.
- Excellent career opportunities with extensive training and ability to make an impact.
- Diverse backgrounds and perspectives are what push innovation forward and what make MEI USA stronger. We value each voice and look forward to hearing yours.
- We offer competitive base pay, overtime, and a discretionary bonus.
- Generous paid time off.
- 401(k) with company match up to 4% after 1 year of employment.
- Health, dental and vision insurance.
- Life Insurance, short-term disability, and long-term disability (100% paid by Company).
About MEI USA
- MEI USA is an Italian company with 350+ employees around the world and $130M global revenue.
- We install and maintain machines with innovative, leading technology in the eyeglass lens-cutting industry at hundreds of customer locations across North America.
- Our North American business is fast-growing, with customers across US, Canada, Mexico, and the Caribbean.
About The Role
- Our Field Service Technicians travel across North America to install equipment, train customers, perform Preventive Maintenance, and provide technical assistance for our customers. Working independently and with great team support.
- Our Field Service Technicians are the primary link between MEI and our customers and are critical to obtaining high levels of customer satisfaction.
- Our Field Service Technicians have passion and curiosity about mechanics, electronics, and software, are creative problem-solvers, and team players.
MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.
If you are interested in this position, please apply for this post.