MEI USA is an Italian company with 350+ employees around the world and $130M global revenue. We are the global leader for eyeglass lens edging and generating machines focused on innovation and our mission “driven by passion” is embedded in everything we do.

We install and maintain machines with innovative, leading technology in the eyeglass lens-cutting industry at hundreds of customer locations across North America. Our North American business is fast-growing, with customers across US, Canada, Mexico, and the Caribbean.

As MEI USA continues to evolve and grow the business across North America, we are seeking highly motivated individual who can join our training team. We are looking for an enthusiastic Technical Trainer Assistant to train customers on our lens edging machines which are CNC based.

An ideal candidate will be knowledgeable in their field of expertise and possess solid technical, mechanical, electrical, and troubleshooting aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way. You will use our technical training programs and help others develop skills that will make them better professionals.

Customer Technical Trainer Responsibilities

• Relay technical training programs according to organizational requirements
• Follow training schedules and classroom agenda and determine course content according to objectives.
• Prepare training material (presentations, worksheets etc.), execute training sessions, webinars, workshops in groups or individually.
• Keep track of data on completed courses, absences, issues etc. and periodically evaluate the results of training programs.
• Discuss and deliver standard and customized training based on customer’s needs and the delivery of new product and technology training in support the customer’s readiness.
• Keep informed of and maintain proficiency with all company products and cooperate to maintain the order of the machines, equipment, and material in the training area.
• Conduct Training Classes, Basic and Advanced related to all MEI Products to Clients, based on the activity calendar, training in-house or online.
• Work in tandem with the Customer Technical Training Supervisor and other training peers to update the training guidelines, support with Help Desk activity and gathering all customer’s needs to build custom training skills to develop best in class training department across all areas of training.
  

Education and skills

• Hight School Diploma
• Professional certification, such as CPTM (Certified Professional in Training Management) is preferred; or 2-3 years of related training experience in some electrical, pneumatic, mechanical, and troubleshooting.
• MS Office suite and ability to read blueprints and technical diagrams.
• Travel 20% to participate in the Trade Shows, shadow at the client site and in future for installation of machine.
• Outstanding communication and organizational skills with time-management abilities.
• Knowledge of modern training techniques and tools in technical subjects
• Experience as a technical trainer is highly preferred.

Physical Requirements

• Requires very frequent bending at the waist, twisting of the upper body, standing, speaking, and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding, and crouching.
• Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds.
• Must be able to perform detailed work and operate mobile equipment.
• Must possess good visual and color acuity.

Why Work for Us?

• “Driven By Passion.” We empower people with a strong skillset who are motivated, ambitious, and have an excellent work ethic.
• Excellent career opportunities with extensive training and ability to make an impact.
• Diverse backgrounds and perspectives are what push innovation forward and what make MEI USA stronger. We value each voice and look forward to hearing yours.
• We offer competitive base pay, overtime, and a discretionary bonus.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).

About the Role

• Our Technical Trainer Assistant contribute to the development of people’s Technical/Mechanical/Troubleshooting skills to meet organizational needs.
• Our Technical Trainer Assistant are the important key link between MEI and our customers and are critical to obtaining high levels of customer satisfaction.
• Our Technical Trainer Assistant have passion and curiosity about mechanics, electronics, and software, are creative problem-solvers, and team players

MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

If you are interested in this position, please apply for this post.