Italian Speaking Customer Service Representative - Night Shift - Future Opportunities
21-05-2024scad. 21-07-2024 • Estero
What success looks like in this role: - Troubleshooting' diagnosing and correcting IT related technical issues' utilizing your technical and customer service skills - Providing guidance to the client through the necessary steps to restore functionality - Being responsible to either solve the issue or assign up to Level 2 support - Coordinating Service Requests by follow up with the cross functional teams - Team up with your colleagues to collaborate on problem solving and identify major service solutions - Actively use the knowledge base to resolve problems and raise potential knowledge gaps - [ ...continua... ]