14-03-2024scad. 14-05-2024 • Valdengo ... with a commercial focus.Your experience:You are experienced to work in an international project environment and to manage major projects. Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.Your skills:You have a minimum B2-level English proficiency, an entrepreneurial mindset, holistic thinking, and experience ... bonprix S.r.l.
14-03-2024scad. 14-05-2024 • Valdengo ... task: You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality. You will establish process control, define KPIs, and integrate the 'voice of the customer'.Your contribution:You will improve the customer journey by aligning and changing international ... bonprix S.r.l.
14-03-2024scad. 14-05-2024 • Valdengo ... routing-logic and control parameters for customer contact channels. Also you will transform forecast data into a capacity plan and coordinate internal and external resources, considering all staffing impact drivers. You will record, improve, standardize, and automate international workforce processes to enhance customer satisfaction and quality for both in-house and service providers.Your ... bonprix S.r.l.